Contact us
Whether it's a question about your order, your treatment, or anything else — our pharmacy team is here to help.
| support@getgrwth.co.uk | |
| Response time | Within 1 working day |
| Working hours | Monday–Friday, 9am–6pm |
What can we help with?
Orders and delivery
Questions about your order status, tracking, delivery timeframes, or a missing or damaged item. Please include your order number in your email so we can look into it quickly.
Treatment and clinical questions
Questions about your treatment plan, how to use your medication, side effects, or whether you need to adjust your plan. Our pharmacy team can advise or escalate to a prescriber where needed.
Account and subscriptions
Changes to your delivery address, pausing or cancelling a subscription, updating your details, or anything related to your account.
Returns
Need to return a non-medicinal item? Email us with your order number and we'll walk you through it. For full details, see our delivery and returns page.
Complaints
If something has gone wrong, we want to know about it. Send us the details and we'll acknowledge your complaint within 3 working days and aim to resolve it within 20 working days. See our complaints procedure for more information.
Something else
For anything not covered above, email us at support@getgrwth.co.uk and we'll point you in the right direction.